Resources
Reviews are one of the biggest free levers on where a stove installer ranks on Google, but the rules on asking for them changed in April 2025. Here's what the new law actually bans, when review requests convert best, and how to build the habit without falling foul of the CMA.
Planning permission and building control get confused constantly. Here's the actual split for installers: when councils need to approve a job, when HETAS self-certification covers it, and where the paperwork gap costs you money later.
Every stove you've installed is a customer due a sweep and a service on a predictable schedule, but most installers have no system for turning that into booked work. Here's what HETAS recommends and roughly what it's worth per customer per year.
An insurance-backed guarantee isn't the same as your HETAS-required public liability cover, and mixing the two up in front of a customer can cost you the job. Here's what an IBG actually protects, what it costs, and when it's worth having one.
Most installation jobs are quoted and signed in the customer's home, which makes them "off-premises" contracts with a legal 14-day cancellation right attached. Here's what installers need to disclose, what happens if they skip it, and when it's actually safe to start work early.
Most flue liner warranties run 15, 20 years, even "lifetime." Almost none of them pay out automatically. Here's what installers need to register at the time of install, and why the customer's first call when a liner fails years later is usually to you, not the manufacturer.
Undercharge and you're working for free by January. Overcharge and the quote never lands. Here's how to build a wood burner installation price that actually reflects the job.
Your HETAS card needs renewing every year, and the servicing scheme now carries a five-year re-qualification cycle. Here's what installers need to keep on top of, and how to stop it sneaking up on you.
Busy season means a full diary and a growing pile of unpaid invoices. Here's how to tighten up the gap between finishing a job and actually being paid for it.
Keeping completion photos and job documents organised is one of the easiest ways to reduce admin stress and improve compliance readiness.
Generic CRMs rarely fit the quoting, survey, compliance, and installation workflows that stove businesses actually run. Here is what to look for instead.
If you run a solid-fuel installation business, your phone has probably started ringing with panicked customers asking if their pride-and-joy wood burner is about to be outlawed. Sensationalist headlines love to claim that the government is banning stoves overnight.