TERMS OF SERVICE

Last Updated: 24 February 2026

1. INTRODUCTION

These Terms of Service (“Terms”) constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and A Allen Ventures Ltd, a company registered in England and Wales with its registered office at the address provided on our website (“Company,” “we,” “us,” or “our”), governing your access to and use of Burner CRM (the “Service”), available at https://www.burnercrm.co.uk.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. DEFINITIONS

• “Account” means the unique account created for you to access and use the Service.
• “Customer Data” means any data, information, or material submitted, uploaded, or transmitted by you or your Authorised Users through the Service.
• “Authorised Users” means your employees, contractors, or agents who are authorised by you to use the Service under your Account, subject to the user limits of your chosen Subscription Plan.
• “Subscription Plan” means the tier of service you select (Standard or Pro), as described on our pricing page.
• “Service” means the Burner CRM software platform, including all features, functionality, documentation, and updates provided by the Company.

3. SERVICE DESCRIPTION

Burner CRM is a cloud-based customer relationship management platform designed specifically for woodburner installers and similar businesses. The Service enables you to:

• Track and manage customer enquiries
• Schedule site visits and installations
• Create and manage estimates and invoices
• Store completion photographs and documentation
• Manage your job pipeline and workflow
• Store documents related to your business operations

4. ELIGIBILITY AND ACCOUNT REGISTRATION

4.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. If you are using the Service on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4.2 Account Registration

To use the Service, you must create an Account by providing accurate, complete, and current information. You agree to:

• Provide truthful and accurate registration information
• Maintain and promptly update your Account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorised access or security breach
• Accept responsibility for all activities that occur under your Account

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities conducted through your Account. We are not liable for any loss or damage arising from your failure to maintain Account security.

5. SUBSCRIPTION PLANS AND PRICING

5.1 Available Plans

We offer the following Subscription Plans:

Standard Plan: £49 per month

• Up to 3 team members (Authorised Users)
• 5 GB document storage
• Full job pipeline functionality
• Estimates and invoicing features
• Completion photo storage

Pro Plan: £99 per month

• Up to 10 team members (Authorised Users)
• 50 GB document storage
• Full job pipeline functionality
• Estimates and invoicing features
• Completion photo storage

5.2 Plan Selection and Changes

You may select your initial Subscription Plan during registration. You may upgrade or downgrade your Subscription Plan at any time through your Account settings. Changes to your Subscription Plan will take effect at the start of the next billing cycle unless otherwise specified.

5.3 User and Storage Limits

Your use of the Service is subject to the user and storage limits specified in your selected Subscription Plan. If you exceed these limits, we may require you to upgrade to a higher-tier plan or remove excess users or data.

5.4 Pricing Changes

We reserve the right to modify our pricing at any time. We will provide you with at least 30 days' advance notice of any price increases. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree to the price increase, you may cancel your subscription before the change takes effect.

6. PAYMENT TERMS

6.1 Billing Cycle

Subscriptions are billed monthly in advance on a recurring basis. Your billing cycle begins on the date you first subscribe to a paid plan and renews automatically each month thereafter.

6.2 Payment Method

You must provide a valid payment method to subscribe to the Service. You authorise us to charge your payment method for all fees due under your selected Subscription Plan. You are responsible for ensuring that your payment information remains current and valid.

6.3 Failed Payments

If a payment fails, we will attempt to process the payment again. If payment remains unsuccessful after reasonable attempts, we reserve the right to suspend or terminate your access to the Service. You remain responsible for any unpaid fees.

6.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties (including VAT). You are responsible for paying all such taxes, levies, or duties, except for those based on our net income.

6.5 No Refunds

All subscription fees are non-refundable except as required by law or as expressly stated in these Terms. We do not provide refunds or credits for partial months of service, unused time, or unused features.

7. FREE TRIALS AND PROMOTIONAL OFFERS

We may offer free trials or promotional pricing at our discretion. Such offers are subject to additional terms that will be communicated to you at the time of the offer. Upon expiration of a free trial, your Account will automatically convert to a paid subscription unless you cancel before the trial period ends.

8. ACCEPTABLE USE POLICY

8.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a professional manner consistent with its intended purpose as a business management tool.

8.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal, fraudulent, or unauthorised purpose
• Violate any applicable laws, regulations, or third-party rights
• Transmit any viruses, malware, or other harmful code
• Attempt to gain unauthorised access to the Service or related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use automated systems (bots, scrapers) to access the Service without authorisation
• Sublicense, rent, lease, or distribute access to the Service to third parties
• Remove or obscure any proprietary notices from the Service
• Use the Service to store or transmit infringing, defamatory, or unlawful material
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Engage in any activity that could damage our reputation or goodwill

8.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including suspending or terminating Accounts and reporting violations to law enforcement authorities.

9. CUSTOMER DATA

9.1 Ownership

You retain all rights, title, and interest in and to your Customer Data. We claim no ownership rights over Customer Data.

9.2 License to Use Customer Data

You grant us a limited, non-exclusive, royalty-free licence to access, use, process, and store your Customer Data solely to provide and maintain the Service, perform our obligations under these Terms, and as permitted by our Privacy Policy.

9.3 Responsibility for Customer Data

You are solely responsible for:

• The accuracy, quality, and legality of Customer Data
• The means by which you acquired Customer Data
• Ensuring you have all necessary rights and consents to submit Customer Data to the Service
• Ensuring Customer Data does not violate any applicable laws, regulations, or third-party rights

9.4 Data Protection Obligations

You acknowledge that you may be submitting personal data of your customers (end users) to the Service. You are responsible for compliance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data on your behalf, we will do so in accordance with our Data Processing Addendum, which forms part of these Terms.

9.5 Data Processing Agreement (DPA)

This Section 9.5 forms the parties' data processing agreement for the purposes of the UK GDPR, where we process personal data on your behalf in providing the Service.

9.5.1 Roles of the Parties

• (a) You (the installer/business using the Service) are the Data Controller of any personal data included in Customer Data.
• (b) We (Burner CRM / A Allen Ventures Ltd) are the Data Processor of such personal data to the extent we process it on your behalf to provide the Service.

9.5.2 Nature and Purpose of Processing

We process personal data comprised in Customer Data for the nature and purposes of operating and providing the Service to you, including managing and supporting your workflows for enquiries, estimates, and installs, and related Service functionality such as job pipelines, document storage, and record-keeping within the Service.

9.5.3 Types of Personal Data

Customer Data may include (depending on what you input into the Service) the following categories of personal data:

• Customer names
• Addresses (including installation addresses)
• Contact details (such as phone numbers and email addresses)
• Job history and related notes/records (including site visit details, estimates, installation status, and completion records)

9.5.4 Our Processor Obligations

We will, in relation to personal data we process on your behalf:

• (a) Process only on your documented instructions, including as necessary to provide the Service under these Terms (unless we are required to do otherwise by applicable law, in which case we will inform you of that requirement unless prohibited).
• (b) Implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
• (c) Ensure confidentiality by taking reasonable steps to ensure that persons authorised to process the personal data are committed to confidentiality or are under an appropriate statutory obligation of confidentiality.
• (d) Assist you, taking into account the nature of processing, by appropriate technical and organisational measures (insofar as possible) to help you fulfil your obligation to respond to requests from individuals to exercise their rights under data protection law (for example access, rectification, erasure, restriction, and objection), including by enabling export, deletion, or correction of Customer Data within the Service where available.
• (e) Personal data breaches: notify you without undue delay after becoming aware of a personal data breach affecting personal data in Customer Data, and provide information reasonably required to help you meet any breach reporting obligations.
• (f) Help with compliance: provide reasonable information and assistance (taking into account the nature of processing and information available to us) to help you comply with your obligations relating to security of processing, breach notification, and data protection impact assessments/consultations, where applicable.

9.5.5 Sub-processors

• (a) You authorise us to use sub-processors to process personal data on your behalf for the purpose of providing and maintaining the Service (for example, infrastructure, hosting, storage, email delivery, and support tooling providers).
• (b) We will take reasonable steps to ensure that any sub-processor we appoint is subject to written obligations that are no less protective than those in this Section 9.5 in respect of the processing of personal data.
• (c) We remain responsible for the performance of our sub-processors' obligations to the extent required by applicable law.

9.5.6 Deletion or Return of Data at End of Service

• (a) You may export your Customer Data prior to termination in accordance with Section 14.5.
• (b) Following termination or expiry of your subscription, we will retain and delete Customer Data in accordance with Section 14.5 and our applicable retention policies. Upon deletion, personal data contained in Customer Data will be deleted from our systems (and, where applicable, from our sub-processors' systems) within the same timeframe, except to the extent we are required by law to retain it or it is retained in backups for a limited period and securely overwritten in line with our backup cycles.

9.6 Data Backup

While we implement regular backup procedures, you are responsible for maintaining your own backup copies of Customer Data. We are not responsible for any loss or corruption of Customer Data.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 Service Ownership

The Service, including all software, technology, designs, trademarks, logos, and content (excluding Customer Data), is owned by the Company and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

10.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your subscription solely for your internal business purposes.

10.3 Restrictions

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service, except where such restrictions are prohibited by law.

10.4 Feedback

If you provide us with any suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant us an unrestricted, perpetual, royalty-free right to use and incorporate such Feedback into the Service without compensation or attribution to you.

11. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of any confidential information received from the other party and to use such information only as necessary to fulfil its obligations under these Terms. This obligation does not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known prior to disclosure; (c) is independently developed; or (d) is rightfully obtained from a third party without breach of confidentiality obligations.

12. SERVICE AVAILABILITY AND SUPPORT

12.1 Service Level

We will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free operation of the Service.

12.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts access to the Service. We will provide advance notice of scheduled maintenance when reasonably practicable.

12.3 Support

We provide customer support via email and our support portal. Support is provided during normal business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT/BST, excluding public holidays).

13. MODIFICATIONS TO THE SERVICE

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, except where such changes materially diminish the functionality of the Service, in which case we will provide reasonable notice.

14. TERM AND TERMINATION

14.1 Term

These Terms commence on the date you first access the Service and continue until terminated in accordance with this section.

14.2 Termination by You

You may terminate your subscription at any time through your Account settings or by contacting us. Cancellation will be effective at the end of your current billing cycle. You will continue to have access to the Service until the end of the billing cycle, and no refunds will be provided for partial months or the remaining portion of the billing cycle.

14.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms
• You fail to pay applicable fees when due
• Your use of the Service poses a security risk or violates applicable law
• We are required to do so by law or legal process
• We decide to discontinue the Service entirely (with reasonable notice)

14.4 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases
• You remain responsible for all fees incurred up to the termination date
• We may delete your Account and Customer Data in accordance with our data retention policies
• Sections of these Terms that by their nature should survive termination will remain in effect

14.5 Data Retrieval

You may export your Customer Data from the Service at any time prior to termination. After termination, we will retain your Customer Data for a period of 30 days, during which you may request retrieval of your data. After this period, we may permanently delete all Customer Data associated with your Account.

15. WARRANTIES AND DISCLAIMERS

15.1 Service Warranty

We warrant that the Service will perform substantially in accordance with its documentation under normal use. This warranty does not apply to problems caused by misuse, unauthorised modifications, or factors beyond our reasonable control.

15.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF THE SERVICE.

16. LIMITATION OF LIABILITY

16.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16.3 Exceptions

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16.4 Basis of the Bargain

You acknowledge and agree that the disclaimers and limitations of liability set forth in these Terms reflect a reasonable and fair allocation of risk between you and the Company and form an essential basis of the bargain between the parties. The Company would not be able to provide the Service to you on an economically reasonable basis without these limitations.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of any third party
• Your Customer Data or the use thereof
• Your breach of applicable laws or regulations

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence of such claims.

18. THIRD-PARTY SERVICES AND LINKS

The Service may contain links to third-party websites or integrate with third-party services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party services.

19. PRIVACY

Your privacy is important to us. Our collection and use of personal information in connection with the Service is described in our Privacy Policy. By using the Service, you consent to our collection and use of personal information as outlined in the Privacy Policy.

20. DISPUTE RESOLUTION

20.1 Informal Resolution

Before filing a formal legal claim, you agree to contact us and attempt to resolve the dispute informally by sending a written notice describing the dispute and your proposed resolution to our contact address provided below.

20.2 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

20.3 Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

21. GENERAL PROVISIONS

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

21.2 Amendments

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and terminate your Account.

21.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorised representative of the Company.

21.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21.5 Assignment

You may not assign or transfer these Terms or any rights granted hereunder, by operation of law or otherwise, without our prior written consent. We may assign these Terms in whole or in part at any time without restriction. Any attempted assignment in violation of this section shall be void.

21.6 No Third-Party Beneficiaries

These Terms are for the benefit of you and the Company only and do not create any third-party beneficiary rights.

21.7 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labour disputes, government actions, internet failures, or telecommunications failures.

21.8 Notices

All notices required or permitted under these Terms shall be sent to the Company at:

Notices to you may be sent to the email address associated with your Account. Notices shall be deemed received when sent.

21.9 Relationship of Parties

You and the Company are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship between the parties.

21.10 Export Compliance

You represent and warrant that you are not located in a country that is subject to a UK or EU government embargo or that has been designated by the UK or EU government as a “terrorist supporting” country, and that you are not listed on any UK or EU government list of prohibited or restricted parties.

22. CONTACT INFORMATION

If you have any questions about these Terms or the Service, please contact us at:

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.